Your appointment time is reserved specifically for you. To provide timely care for all clients and ensure appointments are available to those who need them, the following cancellation policy applies.

Cancellations and Rescheduling

If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice.

Appointments cancelled or rescheduled with less than 24 hours’ notice, as well as missed appointments (“no-shows”), will be charged the full session fee.

Late Arrivals

If you are running late, please let me know as soon as possible.

I will wait up to 15 minutes after your scheduled appointment time and will make one attempt to contact you using the telephone number you have provided. If we are unable to connect within 15 minutes of the scheduled start time, the appointment will be considered a missed appointment and the full session fee will apply.

If you arrive within the 15-minute window, we may still proceed with the session; however, the session will end at the originally scheduled time to avoid delaying other clients. The full session fee will apply.

If I Am Running Late

I value your time and strive to begin each session promptly. On occasion, unexpected clinical circumstances—such as a previous session requiring additional support—may result in a brief delay.

If this happens, I will make every reasonable effort to let you know as soon as possible. You will still receive your full scheduled session time, whenever possible, or we will discuss an alternative arrangement if necessary.

Emergencies

I understand that genuine emergencies and unforeseen circumstances can occur. In exceptional situations, cancellation fees may be waived at my discretion.

Payment

Cancellation and no-show fees are the responsibility of the client and are generally not reimbursable through extended health benefit plans or medical insurance.

Questions

If you have any questions about this policy, please feel free to contact me before your appointment.